Refunds and cancellations

When you can cancel a paid mentor session or startup service, and when you get your money back. These are the rules the app follows, and a refund they give starts by itself.
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Mentor sessions: booking and paying

  • How soon
    You can book a session that starts at least 2 hours from now.
  • Paying
    A paid session is held for you for 10 minutes while you pay. If the payment does not arrive in that time, the time is free again for others.
  • Paying after the 10 minutes
    If the time is still free, your booking goes ahead. If someone else booked it meanwhile, you get a full refund, automatically.
  • Free sessions
    Nothing to pay: your request goes straight to the mentor.

Mentor sessions: cancelling and refunds

  • You cancel more than 24 hours before the start
    Full refund.
  • You cancel 24 hours or less before the start
    No refund.
  • The mentor declines your request
    Full refund, automatically.
  • The mentor does not answer within 48 hours, or before the session starts
    The request is cancelled, with a full refund, automatically.
  • The mentor cancels a confirmed session
    Full refund, automatically.
  • A payment arrives for a booking that was already cancelled or declined
    Full refund, automatically.
  • The session has started
    Nobody can cancel it any more. If someone did not come, report a no-show.

Mentor sessions: when someone does not come

Once a confirmed session has started, you or the mentor can report that the other did not come. The Campus Connect team decides.
  • The mentor did not come
    Full refund.
  • The student or learner did not come
    No refund: the mentor keeps the payment.
  • The report is turned down
    The session stays as it was, and the mentor can mark it done.

Startup services

  • A service with a fixed price
    You pay when you request it.
  • A service on quote
    The Campus Connect team sends a price and what it covers. A quote is valid for 14 days; after that, ask for a new one in the comments on your request.
  • You cancel before paying
    You can, at any time, and nothing is charged.
  • The Campus Connect team declines your request before you pay
    Nothing is charged, and its note says why.
  • A payment arrives for a request that was cancelled or declined, for an expired or replaced quote, or a second time
    Full refund, automatically.
  • After you pay
    You cannot cancel it yourself, and the work starts. If something is wrong, write in the comments on your request: the Campus Connect team can refund all or part of a payment.

How sessions and services are delivered

  • Mentor sessions happen online, on the Google Meet, Zoom or Microsoft Teams link the mentor adds when accepting. You get a reminder about an hour before.
  • Startup services are delivered as files on your request, which you open in the app.
  • Nothing is sent by post.

How a refund reaches you

  • A refund these rules give starts by itself. You do not need to ask for it.
  • It goes back through Razorpay, to the account you paid from.
  • Every payment has a PDF receipt. It is a receipt, not a GST tax invoice.

Questions about a payment

Write to us with the receipt number, which starts with CC-R.
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  • Support email
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  • In effect from
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