Privacy policy

Who is responsible for your data

• Run by
  To be added
• Postal address
  To be added
• Privacy email
  To be added
• In effect from
  To be added

What we keep and why

• Your account: your name, your email address and, if you add it, your phone number, to sign you in and reach you. Your password is kept only in a scrambled form that cannot be turned back into it.
• Your university record, which your university adds: your department, batch, enrollment number and expected graduation date, so that its listings, events and announcements reach you.
• Your profile, which you fill in: headline, about, education (with your CGPA if you add it), experience, projects, achievements, certifications, skills, links and your resume. It fills in your applications.
• Your applications: what each one sent, your answers, and each step of what happened to it.
• Sessions, services and payments: what you book and request, what you wrote, and each payment with its amount, method and status. Card and UPI details go to Razorpay only; we never see them.
• The messages, complaints and reports you write.
• Your devices: each device you log in on, its approximate country and when it was last used, so you can see where you are logged in and sign a device out.
• A security record of sign-ins and important changes, with the network address and browser, to protect your account and look into misuse.

Who sees what

• Your university sees only its own students and alumni. Its staff see what their work needs: teachers see the students of their department, and hosts see the applications sent to their listings.
• When you apply to a listing from a university, its hosts get your name and email address, plus the fields that listing asks for, such as your resume or CGPA.
• A company, or Campus Connect for its own listings, gets only the fields you agreed to on the screen before you apply. That screen shows every field first.
• Another university sees you only when you apply to a listing it shared with yours, and then only that application.
• A mentor you book sees your name, your photo and what you wrote, and can open your profile once your booking is requested.
• Your public portfolio shows only the parts you made public, never your email address or phone number. It stays off until you turn it on.
• Anyone with a certificate's code can check it here: they see the name on it, the event, who issued it, the date, and whether it is still valid.
• When something is reported, the Campus Connect team or your university admin sees the report and what it is about.

Services that help us run Campus Connect

• Our server and database: Hostinger, in India (Mumbai).
• Uploaded files: Cloudflare R2, in Asia-Pacific.
• The website and its protection: Cloudflare.
• Email: Resend, from its Tokyo region.
• Payments: Razorpay.
• Server logs and monitoring: Grafana Cloud, in India. Logs never hold passwords, codes, email addresses or phone numbers.
• Error reports, which can hold small pieces of data: Sentry, in the European Union (Germany).
• Push notifications on phones: Expo.

How long we keep it

• Your data stays while your account is open.
• When you delete your account, it is switched off at once and your personal data is erased 30 days later.
• Payment records stay after that, as Indian tax and accounting law requires.
• The security record of sign-ins and changes stays too.
• Deleted files can be recovered for 30 days, and daily backups are kept for 30 days, so erased data leaves the backups within 30 days.
• The link to download your data works for 24 hours. Lists of applicants that hosts export are deleted after 7 days.

Your choices

• Download your data: in Settings, under Your data, choose Download my data. We email you a link to a ZIP file of everything we keep about you.
• Correct it: change your name, phone number and profile at any time. Your university corrects your university record.
• Delete your account: see "Your data and account deletion".
• Choose your notifications: in Settings, Notification switches, for email, push and in-app messages.
• Keep your portfolio off, or choose which parts are public.
• Sign other devices out: in Settings, under Devices.
• Block someone in chat, and report anything that breaks the rules.
• Turn on two-step login, for a code by email each time you log in.

Users under 18

• Learners and mentors who sign up themselves confirm that they are 18 or older.
• Students are added by their university. Campus Connect does not ask for their age.

Questions and complaints

• Grievance officer
  To be added
• Grievance officer's email
  To be added