Your data and account deletion

Download your data

• Log in, open Settings, and under Your data choose Download my data.
• We email you a link to a ZIP file with everything we keep about you, one file per part. The link works for 24 hours.
• Anyone with an account can do this, whatever their role.

Learners, companies and outside mentors

• Support email
  To be added

• Log in on the website, open Settings, and under Your data choose Delete my account. Enter your password to confirm.
• You do not need the app: the website works in any browser, on a phone or a computer.
• Cannot log in? Reset your password from the log-in page, or write to the support email.

Students, alumni and university staff

• Privacy email
  To be added

• Your university manages your account. Ask your university admin to delete it.
• The same goes for mentors that a university invited.
• If you cannot reach your university, write to the privacy email.

What happens next

• At once
  Your account is switched off and you are logged out on every device. We email you the date it will be erased.
• Within 30 days
  Changed your mind? Write to us before the date in the email.
• After 30 days
  Your personal data is erased, as listed below.

What is erased

• Your name, email address, phone number, photo and password.
• Your profile, your resume and the other files you uploaded.
• Your university record, your roles and your place in a company.
• Your applications, event tickets, the teams you lead and your places on leaderboards.
• Your certificates. Their codes stop working on the certificate check.
• Your projects, your requests to join others, and your places in them.
• The complaints you raised.
• Your mentor profile, services and hours.
• Your notifications, devices and notification switches.
• What you wrote in messages, bookings, service requests, comments, reviews and reports.

What is kept, and why

• Payment records, as Indian tax and accounting law requires. They show "Deleted user" instead of your name.
• The security record of sign-ins and changes, to look into misuse.
• Bookings and service requests, without what you wrote, because their payments point to them. Your ratings of mentors stay, without your comments.
• Announcements you posted and replies you wrote as staff, without your name.
• Your messages, shown as removed, so that the conversation still makes sense to others.
• Daily backups are kept for 30 days, so your data leaves them within 30 days of erasure.